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Support & Care
BEYOND™ HEARING AID & APP - SUPPORT
KEEPING YOUR BEYOND™ SOLUTION IN PEAK FITNESS CONDITION
BEYOND™ HEARING AID APP COMPATIBILITY >
BEYOND™ HEARING AID & APP UPDATES >
TUTORIALS & FAQ >
BEYOND™ HEARING AID APP COMPATIBILITY
The BEYOND™ solution works with iPhones, iPads and iPod. You may also be using an optional Apple Watch but you don’t have to.
App for BEYOND™ hearing aid works with following Apple & Android devices:
Detailed information
DID YOU KNOW?
Your BEYOND™ hearing aids connect with your iPhone through a low power version of 2.4 GHz Bluetooth to ensure long battery life.
BEYOND™ HEARING AID UPDATES
Every time
you turn your BEYOND™ hearing aids on, the BEYOND™ app checks if the latest and greatest software is in the BEYOND™ hearing aids.
The BEYOND™ app
automatically
and wirelessly updates the software in the hearing aids.
It takes about one minute per hearing aids. You don't have to do anything but tap
OK
on your iPhone.
BEYOND™ APP UPDATES
Your app for hearing aids is
automatically informed
when a new version of the app is released in the app store. Just make sure WiFi or mobile data is switched on in your iPhone.
To allow the app to be automatically updated, switch to Automatic upgrade of apps in
Settings
/iTunes & App Store.
If you have an Apple Watch connected to your iPhone, the BEYOND™ app on the Apple Watch is also automatically
updated wirelessly
.
Need more guidance?
find your hearing care professional
DID YOU KNOW?
To get the best streaming connection outdoors, carry your phone in your hand or shirt pocket. You could also wear your phone in an armband for sports activities outdoors.
BEYOND™ SUPPORT
TUTORIALS
How to pair the app to the BEYOND™ hearing aid
How to use the Sound Mixer in the BEYOND™ app
FAQ
FOR BEYOND™ HEARING AID USERS
Find an answer to your question about app for BEYOND™ hearing aids, hearing aid updates and connectivity in the FAQ section.
Need more assistance?
FIND YOUR HEARING CARE PROFESSIONAL
Why use the BEYOND app when I can stream to my hearing aids with the iPhone alone?
Using the BEYOND app will allow you to have full functionality with your Widex BEYOND hearing aids. Using the BEYOND app allows access to: Personalized programs, directional focus, and individual adjustment of bass, middle and treble sounds.
Why am I only hearing the streaming sound in one ear?
Please check that both hearing aids are connected to the phone and that the volume of both hearing aids is the same. Check that there is a fresh battery in the hearing aid with no streaming sound. Finally, check in the iPhone settings that you have streaming set to both hearing aids. Settings > General > Accessibility > Hearing Aids > tap on your hearing aids in DEVICES > check Stream to hearing aids.
Why is the streaming sound quality not as good as expected?
You may experience a better sound quality when listening to music streaming by selecting the Music program via the app (Music program is not available in all models).
Why can’t I select/find a Music program?
If you cannot see the Music program in your list of programs, please contact your hearing care professional to have it added (Music program is not available in all models).
Can I use my other DEX accessories with my BEYOND hearing aids?
Widex BEYOND hearing aids are compatible with the all DEX accessories except the M-DEX. Please ensure that you are not streaming from your iPhone to hear streams from any DEX accessories.
Why does my Widex DEX accessory streaming get interrupted?
You will need to ensure that you are not streaming sound from your phone to hear streaming from DEX accessories. Stop the stream from your phone to connect to your DEX accessories.
Why can’t I use my RC-DEX or hearing aid button to control my BEYOND hearing aids?
The RC-DEX and hearing aid buttons are inactive during streaming. Stop streaming to activate the program button.
Why can’t I choose all directions in the Directional focus program?
You will only be able to choose all directions in Directional focus if you have a connected pair of Widex BEYOND hearing aids, and you are using the Widex BEYOND app to control them.
Why can’t I add photos to programs?
You may not have given permission to the Widex BEYOND app to access your camera and photos. Go to: Settings > scroll down to the BEYOND app > then switch on permission for Photos and Camera.
Why are you asking to access my camera and photos?
The Widex BEYOND app would like to access your photos and camera to allow you to personalize programs by adding your own photos.
Why can’t I use “Find my hearing aids”?
You may not have given permission to the app to access your location. Go to: Settings > scroll down to the BEYOND app > Location > select Always Or: You may have disabled Location Services altogether. Go to Settings > Privacy > Location Services and enable Location Services.
Why can’t I add location to programs?
You may not have given permission to the app to access your location. Go to: Settings > scroll down to the BEYOND app > Location > select Always. Or: You may have disabled location services altogether. Go to Settings > Privacy > Location Services and enable Location Services.
Why are you asking to use my location?
The Widex BEYOND app would like to access your location to allow you to define locations where programs are automatically activated and to enable the Find my hearing aids feature.
Why can’t I install the BEYOND app on my Apple Watch?
You must be running Apple Watch OS 2.0 or later to install the Widex BEYOND Apple Watch app
How do I delete personal programs?
Select Programs in the bottom menu. Then select Edit at the top of the next screen. Click on the delete button and you will be asked to confirm this action.
How many personal programs can I create?
You can save up to 5 personal programs in a non-streaming mode and up to 5 personal programs in iPhone streaming modes. No personal programs can be created when streaming DEX accessories.
How do I unmatch my iPhone and my BEYOND hearing aids?
Via the iPhone settings. Settings > General > Accessibility > Hearing Devices > tap on your hearing aids in DEVICES > Forget this device.
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